What Consent-Based AI Outbound Calling Means
Consent-based follow-up means calling someone who submitted your web form and ticked a consent box naming your business. Your receptionist follows up on that request using the services and policies you provide.
- A requested callbackFollow up after someone asks your business to contact them.
- Named business consentUse a web form consent box that identifies your business clearly.
- Relevant conversationAsk about the requested service using the business information you provide.
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The follow-up starts when someone submits your form and ticks the consent box naming your business. This included RingCorgi feature uses one fixed box, unchecked by default:
"By checking this box, I agree that [Your business name] may call me at the phone number above about my request, including calls made with automated technology and an AI voice assistant. Consent is not a condition of purchase. I can say "stop" on any call and I won't be called again."
Calls go out within about a minute during 8 a.m.-8 p.m. calling hours in the lead's time, otherwise the next morning, only to the 50 US states. Each number gets at most one follow-up daily: one attempt plus one retry 10 minutes later.
Your receptionist uses your business knowledge to gather details or book into Google Calendar. Callers hear that it is a virtual assistant and the call is recorded.
TCPA Consent: Get Written Permission Before Calling
Prior express written consent is required for covered telemarketing calls using artificial or prerecorded voices. We require written consent through your web form before lead follow-up, and you keep the consent records for your business.
- Clear permissionExplain that the person authorizes automated or artificial-voice telemarketing calls from your business.
- Authorized numberCollect the phone number the person agrees your business may call.
- Optional agreementMake clear that consent to these calls is not a purchase condition.
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Written consent means a signed agreement authorizing the relevant calls, with a clear disclosure and the authorized phone number. A valid electronic signature can count. The agreement must also explain that consenting is not a condition of buying goods or services.
For our included feature, the person submits your web form and ticks a consent box naming your business. A phone number entered by itself does not meet our requirement. You are responsible for your form's wording and your consent records; use a form that captures the required agreement, not just a general request for contact.
Keep the request and its consent record together so you can check what the person agreed to. Review the service terms before enabling follow-up for your form.
Follow Up Within About a Minute During Calling Hours
Your receptionist follows up within about a minute when a consented form request arrives during our calling window. Calls run from 8 a.m. to 8 p.m. in the recipient's local time.
- 1Prompt first attemptCall within about a minute during the permitted local calling window.
- 2Request in focusAsk intake questions while the person discusses the service they requested.
- 3One retryFollow-up is limited to one attempt plus one retry, with opt-outs honored immediately.
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A prompt callback lets the receptionist ask about the request soon after the person submits it. For a landscaping estimate, that conversation might cover the property location, type of work, and whether the job falls inside your service area. Your team gets details to review before discussing the job further.
About a minute is the follow-up timing during the allowed calling window, not a promise that someone will answer. Calls stay within 8 a.m. to 8 p.m. at the recipient's location. The included feature makes one attempt plus one retry.
Use the conversation to collect information or book an appointment according to your instructions. Give the receptionist your price policy so callers hear the information you want to share. Leave job-specific quotes to your team.
Respect Local Calling Hours and Stop on Request
We limit follow-up calls to 8 a.m. through 8 p.m. in the recipient's time zone and honor opt-outs at once. A request to stop ends further follow-up to that person.
- Recipient's local timeCalling hours follow where the person is, rather than your office clock.
- Immediate opt-outsStop further follow-up when the person says they do not want calls.
- Limited attemptsUse one attempt and one retry instead of repeated calls to a lead.
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Our calling window applies even when your business accepts form submissions around the clock. An evening request does not authorize an immediate call outside 8 a.m. to 8 p.m. in the recipient's local time. Treat the timing as part of the follow-up setup, alongside consent and your business instructions.
Opt-outs take effect at once. If someone asks to stop, the follow-up ends for that person. The one-retry limit is not permission to call again after an opt-out.
Keep your team's own follow-up consistent with those requests. Before anyone places another call, review what happened in the AI conversation. Email and app push alerts provide a summary, urgency tag, transcript, and recording so you can check the person's response.
We Only Call People Who Asked Your Business to Call
We do not offer cold calling, list dialing, or calls to purchased leads. The included feature serves people who submitted your own web form and gave the required consent naming your business.
- No cold outreachWe do not call strangers to introduce your business or pitch services.
- No list dialingA collection of contact numbers is not a requested follow-up.
- No purchased leadsKeep bought contacts outside this included feature, even if they match your market.
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This included feature only follows up on a request submitted through your own web form with the required consent naming your business. We decline outreach when that request and consent are absent. An existing customer relationship alone does not qualify someone for this service.
For example, a homeowner asks your pool business about ongoing maintenance and ticks the consent box on your form. Your receptionist can discuss that inquiry using your intake questions and service information. The conversation stays focused on what the person asked about.
Keep the submitted inquiry and consent record together. Before enabling follow-up, check that your form captures both the person's request and their written permission for your business to call.
Set Up Your Form Consent and Callback Instructions
Start with your receptionist's business knowledge, then prepare your web form consent and follow-up instructions for the included feature. Check the questions it asks and how your team will review each completed conversation.
- Define the requestDecide which service inquiries your receptionist should discuss during follow-up calls.
- Prepare consent recordsKeep the agreement naming your business with the submitted form request.
- Set the next stepChoose appointment booking or details for your team's own callback.
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Begin by teaching your receptionist what your business offers and the areas it serves. The onboarding chat covers 10-15 questions and uses the website content you provide. Add your intake questions, price policy, and instructions for requests that need your attention.
Prepare the form so the person can give the required written consent naming your business. Keep that record with the inquiry. Decide whether the call should collect details for you or book into Google Calendar, and tell the AI your instructions in plain words.
Review the conversation records as you assess the setup. You can join early access for the receptionist after trying the browser demo. Lead follow-up is included in every plan; review the plan details when choosing the service for your business.
Questions
Can RingCorgi make AI cold calls for my business?
No. We offer requested follow-up through the included lead follow-up feature. The person must submit your web form and give written consent naming your business. We do not offer cold calling, list dialing, or purchased-lead campaigns, even when the contacts seem relevant to your services.
Is entering a phone number enough consent for a follow-up call?
No. Our included feature requires the person to tick a web form consent box naming your business as part of the required written agreement. A phone number alone is not enough for this service. You are responsible for the form wording and for keeping its consent records.
How quickly does the AI call someone who requested contact?
The included feature follows up within about a minute during the calling window of 8 a.m. to 8 p.m. in the recipient's local time. It makes one attempt plus one retry. That timing describes the call attempt; it does not promise that the person will answer.
What happens if someone asks the AI to stop calling?
We honor the opt-out at once and stop further follow-up to that person. The retry allowance does not override a request to stop. Your team should review the conversation before making its own follow-up, so the person's request guides what happens next.
Will people know the callback is from an AI receptionist?
Yes. Your receptionist answers as your business and identifies itself as a virtual assistant at the start. It also states that the call is recorded. Both notices stay on. The browser demo lets you hear the receptionist's greeting and conversation before starting your own setup.
Can the follow-up call book an appointment?
Yes. Your receptionist can book appointments into Google Calendar using your business instructions. You can instead have it collect the request details for your team to call back. Set the services, intake questions, and price policy during onboarding so the conversation follows your business's approach.
Hear Your Receptionist Before Setting Up Follow-Up
Try the browser demo to hear the receptionist in conversation. Then join early access and review the included lead follow-up feature for your business; free trials open soon, and follow-up calls start when your paid plan starts.
Where this comes from: ecfr.gov