Get Repair Details While You Finish the Current Job
Your receptionist asks about the appliance, the reported fault, and the service address when you cannot pick up. Those details give your technician a useful starting point for returning the call.
- Appliance detailsAsk which appliance needs attention and what the caller has noticed.
- Service requestsCollect the address and callback number for your next conversation.
- Job coverageTake forwarded calls while you finish repairs or travel between appointments.
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An AI receptionist for appliance repair helps you start the callback with more than a name and number. You can ask it to collect the appliance type, brand, model if known, and the customer's description. A refrigerator that is not cooling and a washer that will not drain become distinct messages.
Your receptionist learns which appliances and locations you serve from onboarding and your website. It answers as your business and follows your price policy, giving callers the business information you have approved while you concentrate on the job.
Move From the Reported Fault to a Booking or Callback
Your receptionist announces that it is a virtual assistant and the call is recorded, then gathers the repair request. It books an appointment, takes a callback message, or follows your urgency rules.
- Identify the applianceGather the type, brand, and model when the caller knows them.
- Capture the symptomRecord the customer's description and any details your intake requires.
- Choose the handoffUse your booking policy or prepare a message for review.
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A customer might say that their refrigerator stopped cooling overnight. Your receptionist can ask your approved intake questions, collect the service address, and check the request against your urgency instructions. The symptom stays part of the customer's report for your technician to assess.
If you allow appointment booking, it can book into Google Calendar. Otherwise, you receive the details for a callback. Each call produces an email and app push alert with a summary, urgency tag, transcript, and recording, so you can review what was said before responding.
Set Appliance Types, Service Boundaries, and Intake Questions
You decide which repair requests your receptionist accepts and what it asks before handing them over. Add your service area, hours, price policy, and instructions for questions that need your judgment.
- 1Accepted workList the appliances and repair categories your business handles.
- 2Intake choicesChoose the model, symptom, and address details you want collected.
- 3Routing instructionsDefine urgent concerns and the order for reaching your on-call person.
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Teach your receptionist what you repair and what falls outside your service. Set the approved response for diagnostic charges or other pricing questions using your own policy. If you need to check parts or job scope before scheduling, have it collect details for your callback.
Setup uses a 10-15 question chat and your website. You keep your advertised number and choose all-call, busy, no-answer, or after-hours forwarding. We give you a carrier or phone system guide, and you make a test call before going live. Settings can be changed with plain language instructions.
Leave Diagnosis, Parts, and Repair Quotes to Your Technician
Your receptionist records symptoms and shares approved business information; your technician determines the repair. It collects questions about parts, completion times, or job status for your team when no answer is supplied.
- Fault assessmentRecord the symptom without turning it into a diagnosis or parts order.
- Repair updatesTake a message rather than guess when a customer's appliance is ready.
- Gas concernsUse the safety script before treating a gas smell as repair intake.
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Your receptionist can explain the diagnostic fee policy you provide, but a description of a fault is not a completed assessment. Leave repair estimates and parts decisions with your technician. When an existing customer asks about a repair's progress, it can collect the question for your return call.
A reported gas smell triggers the safety script: get everyone out and call 911 or the utility from outside, then your business is alerted. Keep a backup contact method and review summaries for mistakes, especially when the next action depends on the customer's exact wording.
Try the Demo, Then Test Your Repair Intake
You can hear the receptionist in the browser demo before creating an account. Request a free trial to add your repair business details and check the resulting messages and bookings.
- Demo conversationHear a fictional business call before entering your own repair policies.
- Trial onboardingAdd the appliances you service and your intake questions.
- Review resultsCheck a test call's summary and recording before forwarding customer inquiries.
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Try a fictional business call and ask a question that needs a callback. The after-hours message scenario lets you hear intake without implying the demo already knows your appliance business. Listen to how it asks for details and explains the next step.
Next, request a free repair service trial; we email the sign-in link for setup when your trial is ready. Add your business instructions through the onboarding chat, then test a repair inquiry. The free trial will run for 14 days with a 100 minute cap; a card will be required before forwarding goes live.
Questions
Can it answer the number customers already call for repairs?
Yes. Your existing number stays in place, and forwarding sends the calls you choose to your receptionist. You can cover only busy or unanswered calls, add after-hours coverage, or forward all calls. Follow the supplied carrier or phone system guide and make a test call before going live.
Can it book repair appointments in Google Calendar?
Yes. You can choose Google Calendar booking and provide your appointment instructions during setup. If a technician must review the appliance details before offering a visit, use callback intake instead. Your receptionist collects the request so your team can decide how to schedule it.
What if a customer asks for the repair price?
Your receptionist uses the pricing policy you teach it, such as your approved explanation of a diagnostic charge. It does not turn a reported symptom into an individual repair quote. For a question outside that policy, it collects the details for your team to answer.
Will callers be told this is AI, including Spanish speakers?
Your receptionist identifies itself as a virtual assistant and gives a recording notice at the beginning of the call. It speaks English and Spanish, and a caller can change languages during the conversation. During your trial, test both languages with your business instructions and review the captured request.
How do urgent appliance calls reach the technician?
You define the urgency criteria and choose warm transfers or paging to your on-call person. During a warm transfer, the technician hears a short summary and presses 1 to accept the call. The call also appears in your email and app push alerts with its urgency tag.
What will billing look like after a future free trial?
Monthly Starter is $99 with 150 AI minutes included and $0.35 per extra minute; Pro is $249 with 500 AI minutes included and $0.20 per extra minute. The trial will convert only with a card on file, and we will send a reminder email two days before conversion. Billing renews monthly until you cancel online; cancellation takes effect at the paid month's end.
Try a Call Before Setting Up Your Repair Line
Open the browser demo and hear how a message is taken. Request a free trial to add your appliance list, service area, and callback rules.