Contractor and Remodeler Answering Service for Project Leads

Gather enough detail for the first callback

Your receptionist asks what work the caller has in mind, where the project is and when they hope to begin. You set the questions for kitchen renovations, additions or the other services you actually offer. Teach it your estimate policy so callers hear how your process works without receiving an invented bid.

The onboarding chat and your website supply your business information. Set your service area and the kinds of projects you decline. Your receptionist can book an appointment into Google Calendar or gather the details for you to arrange a site visit yourself.

Keep current-job messages distinct from new work

Your intake questions can ask whether the caller is discussing an existing project or requesting new work. Email and app push alerts include a summary, urgency tag, transcript and recording so you have context before returning the call. Choose who receives urgent calls and whether to use a page or warm transfer.

Forward calls when you are busy, after hours or whenever you cannot pick up. Your receptionist announces that it is a virtual assistant and that recording is on. Listen to a sample business call to assess the conversation, then request a free project-intake trial to test the questions you want prospects to answer before you call back. Your sign-in link is sent by email when the trial is ready.