Collect the damage details while your crew is on site
Your receptionist answers forwarded calls about property damage while your crew is working. It gathers the location, reported problem and contact details, then follows your urgency rules.
- Property detailsAsk for the address and caller's description of the damage.
- Service scopeExplain the restoration work and service areas you have supplied.
- After-hours intakeTake requests when your office is closed and calls forward.
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Your receptionist helps separate a new damage report from a routine question about an existing job. For a new request, it can ask where the damage is, what the caller has noticed and how your team can reach them. It uses the questions you set for your restoration work.
An AI receptionist for restoration can cover calls while crews are occupied at properties. You choose whether to send all calls or just unanswered, busy or after-hours calls. Your team decides whether to accept the job and arrange attendance.
How a damage call reaches your on-call person
Your receptionist discloses that it is a virtual assistant and records the call, gathers the report and checks your urgency instructions. Urgent requests follow your contact order.
- First detailsCollect the caller's location, return number and description of damage.
- Safety scriptsFor flooding near electricity, direct callers to safety and emergency help.
- Warm transferGive your on-call person a short summary before they accept.
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A caller reporting water damage can explain the location and what they can see. If they report flooding near electricity, the safety script tells them to get everyone out and call 911 or the utility from outside, then alerts you. The receptionist is not an emergency service.
For a request matching your urgent-call rules, the receptionist can warm transfer or page your on-call person in the order you set. During a warm transfer, that person hears a brief summary and presses 1 to take the call. Your crew controls the response.
Set your service area and escalation order
You define the restoration services, areas and urgent situations your receptionist should recognize. Set who receives urgent calls and choose appointment booking or callback intake for routine requests.
- 1Coverage mapExplain the towns and areas where your team accepts work.
- 2Urgency rulesDefine the reported situations that should reach your on-call person.
- 3Contact orderTell the AI who should receive urgent transfers or pages.
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The onboarding chat asks 10-15 questions about your business and uses your website for context. Specify which damage services you offer, what you decline and how you handle requests beyond your area. Supply your price policy without asking the receptionist to estimate an unseen job.
You can revise settings by telling the AI what changed, including the person covering urgent calls. Choose appointments in Google Calendar if that fits your intake process, or collect callback details. A forwarding guide and test call help you check the route before going live.
Keep damage assessment and arrival decisions with your crew
Your receptionist records what callers report; your team assesses damage and sets the response. Intake does not establish site safety, confirm coverage or commit a crew's arrival time.
- Site assessmentLeave damage evaluation and work decisions to your restoration team.
- Arrival decisionsLet the responding person confirm attendance after reviewing the request.
- Record reviewCheck transcripts and recordings when a report needs more context.
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A phone description starts an intake record, but it does not establish the condition of a property. Your receptionist asks your questions and passes along the caller's report. Your team handles inspection, estimates and any discussion about insurance coverage.
Call summaries arrive by email and app push notification, with an urgency tag, transcript and recording. They are information your team can review and enter into its job software; direct software connections are not live. Review urgent summaries and keep a backup way for your team to be reached.
Test urgent intake before using it for restoration calls
Use the browser demo to hear a fictional property emergency; once trials open, test your restoration instructions. Check intake details and the handoff to your on-call person.
- Demo scenarioTry the fictional property maintenance emergency and hear the intake.
- Local instructionsAdd your restoration services, coverage area and urgent contact order.
- Handoff testCall through your setup and review the resulting summary together.
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Start with the property emergency demo to hear how the receptionist asks questions and handles urgency. It is a fictional property management scenario, so use it to assess the conversation before setting your own restoration rules.
Then join restoration business early access; use the onboarding chat to supply those rules when trials open. You will have 14 days and up to 100 trial minutes. Add a card before forwarding goes live. Test a routine damage inquiry and your urgent contact route, then inspect the transcript and summary for the details your crew needs.
Questions
Can urgent restoration calls reach our on-call person?
Yes. You define urgent situations and the order of contacts to use. The receptionist can warm transfer or page your on-call person. For a warm transfer, the recipient hears a short summary and presses 1 to accept, giving them context before speaking with the caller.
What happens if a caller reports flooding near electricity?
The safety script tells the caller to get everyone out and call 911 or the utility from outside, then alerts your team. RingCorgi does not replace emergency help or assess whether a site is safe. Your crew remains responsible for deciding how to respond to the reported damage.
Can I use it only when our office is closed?
Yes. After-hours forwarding is one coverage option, alongside all calls, busy calls and unanswered calls. Keep your existing number and use the forwarding guide for your carrier or phone system. A test call lets you check the setup before relying on that route for inquiries.
Will it give callers an estimate for restoration work?
It can explain the price policy you provide, such as how your team handles estimate requests. It gathers the damage details for your review rather than assessing a property over the phone. Your team confirms the scope, price and response after reviewing the inquiry.
Can we review what the caller actually said?
Yes. Each call alert includes the summary, urgency tag, transcript and recording through email and app push notification. Call records are also in the dashboard. Your team can check the original conversation when the reported damage, location or requested response needs clarification before a callback.
Try the urgent-call conversation
Listen to a fictional emergency intake; after trials open, test your restoration questions and the route to your on-call person.