Capture Septic Requests While Your Crew Is on a Job
Your receptionist takes the caller's location, reason for calling, and callback details when you cannot answer. You decide which requests become routine messages and which need your on-call person's attention.
- Pumping inquiriesGather the service address and the caller's request for an appointment.
- Reported backupsCapture the caller's description and apply the urgency instructions you provide.
- Field coverageKeep taking forwarded inquiries while your crew concentrates on the current job.
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An AI receptionist for septic uses your service area and intake questions to collect requests your crew can act on. A homeowner asking about planned pumping needs a different handoff from someone reporting a backup. Your receptionist follows the distinctions you teach it rather than treating both as the same message.
It can ask for the property address, callback number, and access information you want collected. Calls reach it through forwarding, so you can use it for overflow during work hours or for inquiries after the office closes.
Gather the Address, Reported Problem, and Urgency
Your receptionist gives the virtual assistant and recording notices, then asks what prompted the septic call. It collects the address and description before taking the next step under your routing rules.
- Locate the requestAsk for the service address before preparing the callback message.
- Record the concernCapture what the caller reports without diagnosing the septic system.
- Reach your contactWarm transfer urgent calls or page the person you choose.
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Suppose a homeowner calls after hours to report wastewater backing up inside the property. Your receptionist collects their description, address, and callback details, then applies the urgency rules you supplied. If those rules call for a warm transfer, your on-call person hears a summary and presses 1 to accept.
The conversation also produces an email and app push alert with the urgency tag, transcript, and recording. For a routine pumping inquiry, the receptionist can collect a callback message or book into Google Calendar if that matches your scheduling policy.
Set Coverage Areas, Access Questions, and On-Call Order
You set the locations you serve, the septic work you accept, and the questions your crew needs answered. Your instructions also determine booking choices and the handling of urgent calls.
- 1Job scopeTell your receptionist which pumping and service requests your business accepts.
- 2Access detailsChoose the property and access questions to include in your intake.
- 3Contact orderSet who receives urgent calls and how the handoff should work.
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During the onboarding chat, explain your service boundaries, working hours, and price policy. Add questions about locating the property or access arrangements if those details help your crew prepare. Your receptionist learns from your answers and the business website you point us to.
If you arrange the route yourself, use message intake and return calls before offering a time. If you prefer calendar booking, set that choice instead. You can change these instructions in plain words, and a forwarding guide helps you test calls before your setup goes live.
Keep Dispatch Decisions and Septic Diagnosis With Your Crew
Your receptionist can flag urgency and pass along the caller's report, but your crew decides the response. It does not turn a description into a diagnosis or a confirmed arrival time.
- Crew decisionsYour team assesses the request and decides how to respond.
- Arrival questionsTake a callback message when no approved arrival information is available.
- Emergency boundarySafety scripts direct callers to emergency help before alerting your business.
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Your receptionist should capture a reported backup in the customer's words and use your urgency criteria. It should not promise that a truck is available or tell the caller which system component has failed. Keep dispatch decisions and technical recommendations with your crew.
For flooding near electricity, the safety script directs the caller to get everyone out and call 911 or the utility from outside, then alerts you. RingCorgi is not an emergency service. Review the summary before calling the customer back, using the transcript or recording when you need more context.
Test an After-Hours Message and Join Septic Early Access
The demo lets you hear an after-hours conversation without signing up. When trials open, you can add your septic intake questions and check how requests reach your crew.
- Hear a messageUse the fictional after-hours scenario to assess the conversation.
- Add your rulesTeach your service area, accepted jobs, and urgency criteria during onboarding.
- Check the handoffReview a test message and try your urgent contact instructions.
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Use the after-hours demo option to hear a fictional business take a message. Try giving a location and asking for a return call, then listen to the questions. Your septic business details will belong in trial setup once trials open, rather than the public demo.
Join septic business early access; when trials open, an email sign-in link will take you to onboarding. The free trial will include up to 100 minutes across 14 days. A card is needed before forwarding goes live. Make a test call with a routine inquiry and another that meets your urgency criteria.
Questions
Can the receptionist answer when the septic office is closed?
Yes. Once you forward calls, your receptionist answers day and night using your business instructions. You can choose after-hours forwarding instead of sending all calls through it. Routine requests become messages or appointments under your rules, while urgent requests follow the contact order you set.
How does it decide whether a septic call is urgent?
It uses the urgency criteria you provide during setup. Explain which caller reports need your on-call person's attention and which can wait for a callback. Your receptionist flags the request and follows your transfer or paging instructions. Your crew still decides the field response.
What information will I receive about a pumping request?
You receive an email and an app push alert containing the call summary, urgency tag, transcript, and recording. The intake can include the address, callback number, and property access questions you set. Calls are also available in the dashboard, with a daily digest sent by email.
Will the caller know they are speaking with a virtual assistant?
Yes. Your receptionist identifies itself as a virtual assistant at the start and says the call is recorded. These notices cannot be switched off. You can hear the introduction in the browser demo, then test your business greeting during onboarding before forwarding calls from your current number.
Can it schedule pumping without access to our dispatch software?
It can book appointments into Google Calendar or collect details for your callback. Choose callback intake if a dispatcher needs to review the route first. You receive a summary your team can enter into its own system; direct connections to other business software are planned by demand.
What are the monthly plan and cancellation terms?
Starter includes 150 AI minutes for $99 monthly and bills $0.35 per extra minute; Pro includes 500 for $249 monthly and bills $0.20 per extra minute. You can cancel online in one click, with cancellation effective at the end of the paid month. If the plan lapses, calls go to your backup number or voicemail.
Try the Demo, Then Set Up Your Septic Intake
Try a conversation in the browser demo; when trials open, set yours up with your service boundaries and urgency rules. Test the handoff before forwarding your business calls.